AURSBA002 - Identify and match uncommon automotive parts
Assessor Resource
AURSBA002 Identify and match uncommon automotive parts
Assessment tool
Version 1.0 Issue Date: May 2024
This unit describes the performance outcomes required to identify uncommon or unusual automotive components, parts and products to meet customer vehicle requirements. It involves matching uncommon or unusual automotive parts or products to customer vehicle or equipment by cross-referencing manufacturer, model and other identifiable numbers using manuals, and computer-generated or online catalogue systems.
It applies to those working in the automotive sales and service industry.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)
Evidence Required
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
Elements
Elements describe the essential outcomes.
Performance Criteria
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold and italicised text is used, further information is detailed in the range of conditions section.
1. Determine required information relating to uncommon part
1.1 Available information on required uncommon part is gathered, documented and confirmed with customer
1.2 Original host for part is determined from available information
2. Identify and record details of part
2.1 Parts index system for host is identified and accessed
2.2 Part is matched accurately to cataloguing information by accessing and using parts index system, its aids and user guides, and potential suppliers are identified
2.3 Clarification regarding potential match is sought from supplier as required
2.4 Identifying details of part are documented and processed
3. Supply or order part
3.1 Part is supplied to customer or ordered if not in stock according to workplace procedures
3.2 Workplace documentation, including customer records, is processed according to workplace procedures
Before competency can be determined, individuals must demonstrate they can perform the following according to the standard defined in the unit’s elements and performance criteria, range of conditions and foundation skills:
identify and match one uncommon automotive part from the following categories for three different customers:
vintage part
obsolete part
non-original part.
Individuals must be able to demonstrate knowledge of:
information gathering techniques, including:
active listening and questioning
effective face-to-face and telephone customer service
common automotive terminology
identification and function of automotive vehicle systems
application and operation of automotive parts index systems, including:
catalogues
microfiche
computer databases
key legal requirements relating to supplying uncommon automotive parts, including obligations under Australian Consumer Law (ACL).
Assessors must satisfy NVR/AQTF assessor requirements.
Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting.
Assessment must include direct observation of tasks.
Where assessment of competency includes third-party evidence, individuals must provide evidence that links them to identifying and matching uncommon automotive parts, e.g. customer invoices.
Assessors must verify performance evidence through questioning on skills and knowledge to ensure correct interpretation and application.
The following resources must be made available:
automotive sales and service workplace or simulated workplace
three different customers with different commercially realistic requirements for uncommon parts
automotive parts index systems, including:
catalogues
microfiche
computer databases.
Submission Requirements
List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Elements
Elements describe the essential outcomes.
Performance Criteria
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold and italicised text is used, further information is detailed in the range of conditions section.
1. Determine required information relating to uncommon part
1.1 Available information on required uncommon part is gathered, documented and confirmed with customer
1.2 Original host for part is determined from available information
2. Identify and record details of part
2.1 Parts index system for host is identified and accessed
2.2 Part is matched accurately to cataloguing information by accessing and using parts index system, its aids and user guides, and potential suppliers are identified
2.3 Clarification regarding potential match is sought from supplier as required
2.4 Identifying details of part are documented and processed
3. Supply or order part
3.1 Part is supplied to customer or ordered if not in stock according to workplace procedures
3.2 Workplace documentation, including customer records, is processed according to workplace procedures
This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.
Uncommon must include:
parts or products that are:
difficult to match
vintage or obsolete
not original.
Before competency can be determined, individuals must demonstrate they can perform the following according to the standard defined in the unit’s elements and performance criteria, range of conditions and foundation skills:
identify and match one uncommon automotive part from the following categories for three different customers:
vintage part
obsolete part
non-original part.
Individuals must be able to demonstrate knowledge of:
information gathering techniques, including:
active listening and questioning
effective face-to-face and telephone customer service
common automotive terminology
identification and function of automotive vehicle systems
application and operation of automotive parts index systems, including:
catalogues
microfiche
computer databases
key legal requirements relating to supplying uncommon automotive parts, including obligations under Australian Consumer Law (ACL).
Assessors must satisfy NVR/AQTF assessor requirements.
Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting.
Assessment must include direct observation of tasks.
Where assessment of competency includes third-party evidence, individuals must provide evidence that links them to identifying and matching uncommon automotive parts, e.g. customer invoices.
Assessors must verify performance evidence through questioning on skills and knowledge to ensure correct interpretation and application.
The following resources must be made available:
automotive sales and service workplace or simulated workplace
three different customers with different commercially realistic requirements for uncommon parts
automotive parts index systems, including:
catalogues
microfiche
computer databases.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice
Yes
No
Comments/feedback
Available information on required uncommon part is gathered, documented and confirmed with customer
Original host for part is determined from available information
Parts index system for host is identified and accessed
Part is matched accurately to cataloguing information by accessing and using parts index system, its aids and user guides, and potential suppliers are identified
Clarification regarding potential match is sought from supplier as required
Identifying details of part are documented and processed
Part is supplied to customer or ordered if not in stock according to workplace procedures
Workplace documentation, including customer records, is processed according to workplace procedures
Available information on required uncommon part is gathered, documented and confirmed with customer
Original host for part is determined from available information
Parts index system for host is identified and accessed
Part is matched accurately to cataloguing information by accessing and using parts index system, its aids and user guides, and potential suppliers are identified
Clarification regarding potential match is sought from supplier as required
Identifying details of part are documented and processed
Part is supplied to customer or ordered if not in stock according to workplace procedures
Workplace documentation, including customer records, is processed according to workplace procedures
Forms
Assessment Cover Sheet
AURSBA002 - Identify and match uncommon automotive parts
Assessment task 1: [title]
Student name:
Student ID:
I declare that the assessment tasks submitted for this unit are my own work.
Student signature:
Result: Competent Not yet competent
Feedback to student
Assessor name:
Signature:
Date:
Assessment Record Sheet
AURSBA002 - Identify and match uncommon automotive parts
Student name:
Student ID:
Assessment task 1: [title] Result: Competent Not yet competent
(add lines for each task)
Feedback to student:
Overall assessment result: Competent Not yet competent